These Terms of Service ("Terms") govern your access to and use of Weaver OS and the related websites, applications, and services we provide (together, the "Service"). The Service is operated by Weaver Integrations Inc. ("Weaver," "we," "us," or "our"). Please read these Terms carefully. They form a binding contract between you and Weaver.
For details about how we collect, use, and protect personal data, see our Privacy Policy, which is incorporated into these Terms by reference.
By creating an account, clicking "I agree" (or a similar control), or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree to these Terms, do not access or use the Service.
These definitions are used consistently here and in our Privacy Policy:
Weaver Integrations Inc. is a Delaware C-corporation with its principal place of business at 17501 Dallas Pkwy, Dallas, TX 75287, United States. Weaver Integrations Inc. is incorporated in Delaware and maintains its principal place of business in Texas. The privacy laws of both states — the Delaware Personal Data Privacy Act (DPDPA) and the Texas Data Privacy and Security Act (TDPSA) — apply to us, alongside any other state's law that applies based on our data-processing activities.
Weaver OS is an AI-concierge software-as-a-service (SaaS) platform that unifies a small business's operations across the third-party tools it already uses. It connects to more than two dozen integrations (27 integrations across categories such as payments and point of sale, e-commerce, accounting and payroll, CRM, email and marketing, scheduling, analytics, reviews, and content), and provides an AI concierge ("Weavie") that helps draft content, surface insights, and prepare actions for your review.
Registered agent for service of process in Delaware: Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States.
To use the Service, you represent and warrant that:
One account is permitted per organization. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of login credentials. You must control what each Authorized User can access, monitor their activity, and revoke access promptly when a person leaves your business. If you believe your account has been accessed without authorization, notify us immediately at legal@weaverintegrations.com. We offer optional two-factor authentication, and we encourage you to enable it.
The Service is a SaaS platform that unifies and orchestrates the Connected Tools you already use. Weaver facilitates connections to those tools and helps you act on the data they hold, but Weaver does not own or control the Connected Tools themselves, and we are not responsible for them. Features include a unified business portal (contacts, transactions, invoices, scheduling, reviews, content, analytics, and messaging), integrations with Connected Tools, and the Weavie AI concierge.
We may offer beta or experimental features from time to time, which are governed by Section 13. We may add, change, or remove features as the Service evolves.
The Service is offered on subscription plans as displayed at the time you subscribe. Prices are in U.S. dollars and exclude taxes, which are your responsibility. Subscription billing for the Service is processed by Stripe; by subscribing, you authorize Stripe to charge your designated payment method. This billing relationship is separate from any Stripe account you may connect as a Connected Tool, which runs on its own isolated, per-tenant credentials.
Subscriptions renew automatically at the end of each billing cycle by default, and we charge your payment method on file on or about each renewal date, until you cancel. You may cancel at any time in your Account Settings; cancellation takes effect at the end of your then-current billing period.
For annual plans, if you cancel mid-term, we will refund the unused, prepaid portion on a pro-rata basis, except where prohibited by law or where the cancellation results from your breach of these Terms. For monthly plans, fees are non-refundable mid-cycle; cancellation simply stops the next renewal. We may, at our discretion, issue refunds for documented billing errors or material service failures.
If a payment fails, you have a 7-day grace period to update your payment method. If payment is not resolved within that period, we may suspend your access to the Service until the balance is paid.
We may change renewal pricing with at least 30 days' notice before the change takes effect; continued use after that notice constitutes acceptance of the new pricing. Any free trial, if offered, is governed by the terms presented at signup; unless you cancel before the trial ends, your plan will convert to a paid subscription and bill automatically.
Subject to these Terms and your payment of applicable fees, Weaver grants you a non-exclusive, non-transferable, non-sublicensable, limited license to access and use the Service for your internal business purposes during your subscription term. You may not, and may not permit any third party to:
As between you and Weaver, the Account Holder owns its Account Holder Data, including the business data ingested from Connected Tools. You grant Weaver a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, and display Account Holder Data as needed to: (a) deliver and operate the Service; (b) generate anonymized and aggregated insights and improve the Service; (c) power AI features such as Weavie; and (d) maintain security, prevent abuse, and comply with law.
The Service correlates transactions, contacts, and revenue across your Connected Tools using your customer's email address (normalized by lowercasing, trimming, and stripping "+alias" tags) as a join key, in order to build a unified customer profile and lifetime-value picture for you. This correlation happens strictly within a single Account Holder's account. Weaver never correlates one Account Holder's data with another Account Holder's data. Separately, Weaver may compute anonymized, aggregated benchmarks (such as conversion rate or average review rating) across Account Holders in a niche; raw data is never shared across accounts, and peer identities are masked.
You represent and warrant that you have all rights, permissions, and lawful bases necessary to ingest and process Account Holder Data and End-Customer Data through the Service, and that you have provided any notices and obtained any consents required under the laws that apply to you.
The Service is designed to process End-Customer Data on your behalf. You are responsible for the customers, leads, and contacts whose data flows through the Service. In particular, you must:
With respect to End-Customer Data, you are the controller and Weaver acts as your processor; Weaver will process End-Customer Data only to provide the Service and as otherwise permitted in our Privacy Policy and any applicable data processing terms.
Each Connected Tool is provided by a third party and governed by that third party's own terms and privacy policy. You are responsible for your accounts with, and your compliance with the terms of, each Connected Tool (for example Stripe, Square, HubSpot, QuickBooks, Google, or Meta). You are responsible for keeping your integration credentials and API keys secure and for revoking access if you suspect misuse.
By connecting a tool, you authorize Weaver to access that tool and to exchange data with it as needed to provide the Service. Weaver is not responsible for, and disclaims liability for, third-party tools' changes, pricing, restrictions, outages, or unavailability. Disputes with a third-party provider are between you and that provider.
Weavie generates outputs using artificial intelligence. AI-generated content may be inaccurate, incomplete, or inappropriate for your situation. You must use your own judgment and review AI-generated content before relying on it, publishing it, or sending it. Do not rely solely on AI output for legal, financial, medical, tax, or other professional decisions; consult a qualified professional.
Most consequential or outbound actions Weavie prepares — such as publishing content, sending email, scheduling events, and posting review replies — are placed in a hold-for-approval queue for your review before they take effect. You are responsible for reviewing AI-drafted communications and financial actions before approving them. One action type, sending an SMS, may execute within a chat turn when SMS features are enabled; you remain responsible for that use. Weaver is not liable for AI suggestions or for actions you approve. For details on the AI providers we use and how AI data is handled, see our Privacy Policy.
You agree not to use the Service to, and not to permit any Authorized User to:
We may investigate suspected violations and may remove content or restrict access as we reasonably consider necessary to protect the Service, our users, or third parties.
We target best-effort availability of approximately 99.0% uptime, excluding scheduled maintenance and circumstances beyond our reasonable control. We may perform maintenance, and we will try to schedule significant maintenance windows to minimize disruption. Standard plans do not include service-level credits or money-back guarantees for downtime. Section 14 (Warranties & Disclaimers) further describes that the Service is provided without uptime warranties.
From time to time we may offer beta, preview, or experimental features. These are provided "as is," without warranties of any kind, may be changed or discontinued at any time, and may be less reliable than generally available features. Your use of beta features is at your own risk.
We may suspend or terminate your access to the Service, in whole or in part, if you fail to pay amounts due, violate this Acceptable Use Policy or other terms, or create a security risk to the Service or others. Where practical and lawful, we will give you notice and an opportunity to cure.
You may cancel your subscription at any time in your Account Settings. On termination or expiration of your subscription, you will have 30 days to export your data (see Section 7 and the export process described in our Privacy Policy), after which we may delete your data, subject to any legal hold or retention obligation and to the retention exceptions described in our Privacy Policy. Sections that by their nature should survive termination — including Sections 6, 7, 14 through 21, and 24 through 28 — will survive.
Each party may receive confidential information from the other in connection with the Service. Each party agrees to protect the other's confidential information using at least reasonable care, to use it only to perform under these Terms, and not to disclose it to third parties except to its personnel and contractors who need it and are bound by confidentiality obligations, or as required by law. Confidential information does not include information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed.
Weaver and its licensors own the Service, including all software, code, design, features, functionality, and Weaver-provided content, and all related intellectual property rights. These Terms grant you no rights in the Service except the limited license in Section 6. You own your Account Holder Data as described in Section 7. If you provide feedback, suggestions, or ideas about the Service, you grant Weaver a perpetual, irrevocable, royalty-free, worldwide license to use them without restriction or compensation.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that AI-generated output will be accurate, complete, or fit for any purpose.
Some jurisdictions, including under the Texas Business & Commerce Code, do not allow the exclusion of certain warranties or the limitation of certain remedies. To the extent any warranty cannot lawfully be excluded under the Texas Business & Commerce Code or other applicable law, that warranty is limited in duration and scope to the minimum permitted by that law, and the other disclaimers in this Section continue to apply to the fullest extent permitted. Nothing in these Terms limits or excludes liability for fraud, gross negligence, or willful misconduct, or any other liability that cannot lawfully be limited or excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Except for the carve-outs below, each party's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid to Weaver for the Service in the 12 months immediately preceding the event giving rise to the claim.
The exclusions and the cap above do not apply to: (a) gross negligence, willful misconduct, or fraud; (b) a party's indemnification obligations under Section 19; (c) infringement of the other party's intellectual property rights; (d) breach of confidentiality under Section 15; (e) violations of applicable law; or (f) any liability that cannot lawfully be limited or excluded. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you; in that case, our liability is limited to the greatest extent permitted by applicable law.
You will defend, indemnify, and hold harmless Weaver and its officers, directors, employees, and agents from any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Service; your Account Holder Data or End-Customer Data; your violation of these Terms or applicable law; or your use of Connected Tools.
Weaver will defend, indemnify, and hold you harmless from third-party claims alleging that the Service, as provided by Weaver and used in accordance with these Terms, infringes that third party's intellectual property rights, and will pay damages finally awarded (or amounts in a settlement Weaver approves). This obligation does not apply to claims arising from your data, Connected Tools, modifications not made by Weaver, or use of the Service in violation of these Terms.
Informal resolution. Before starting an arbitration, the parties will attempt in good faith to resolve any dispute through negotiation for at least 60 days after written notice of the dispute is sent to legal@weaverintegrations.com (describing the dispute and proposed resolution).
Binding arbitration. If the dispute is not resolved, it will be resolved by final and binding arbitration administered by JAMS or the American Arbitration Association (AAA) under its applicable rules, seated in Dallas County, Texas, before a single arbitrator, and applying the substantive law of the State of Delaware. Judgment on the award may be entered in any court of competent jurisdiction.
30-day opt-out. You may opt out of this arbitration agreement by sending written notice to legal@weaverintegrations.com within 30 days after you first create your account. If you opt out, Section 21 (Governing Law & Jurisdiction) governs disputes.
Class-action waiver. Arbitration will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration.
Carve-outs. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information or to prevent irreparable harm, without first completing the steps above.
These Terms and any dispute arising out of or relating to them or the Service are governed by the substantive law of the State of Delaware, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For any matter not subject to arbitration under Section 20, the parties consent to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.
We chose Texas as the forum because it is the location of Weaver's principal place of business, and Delaware law because Delaware is Weaver's state of incorporation.
Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, third-party service outages, or pandemics.
Notices to Weaver must be sent to legal@weaverintegrations.com and, where legal notice is required, also mailed to Weaver Integrations Inc., 17501 Dallas Pkwy, Dallas, TX 75287. We may send notices to you by email to the address on file for your account or by posting within the Service, and such notices are deemed received when sent or posted.
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or in-app notification before they take effect. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree, you must stop using the Service before the changes take effect.
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy and any order or plan terms you accept, constitute the entire agreement between you and Weaver regarding the Service and supersede all prior agreements and understandings on that subject. Our failure to enforce any provision is not a waiver of that provision or any other.
Any provisions that by their nature should survive termination or expiration of these Terms will survive, including those relating to license restrictions, data ownership, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and these general provisions.
You may not assign or transfer these Terms or your account, in whole or in part, without Weaver's prior written consent, and any attempt to do so is void. Weaver may assign these Terms, in whole or in part, without restriction, including to a successor in connection with a merger, acquisition, reorganization, or sale of assets.
For questions about these Terms, please contact:
Weaver Integrations Inc.
General legal & privacy requests: legal@weaverintegrations.com
Privacy Officer / Founder: Reece Burnett (reece@weaverintegrations.com)
Mailing address: 17501 Dallas Pkwy, Dallas, TX 75287
This document was prepared with the assistance of AI tools. It reflects a good-faith effort to describe Weaver's practices accurately. It is not legal advice and is not a substitute for review by qualified counsel. Weaver will update this document as its practices and applicable laws change.